Shipping policy

Shipping Policy

Welcome to THK U Store! We are committed to delivering your orders efficiently and transparently. Please review our shipping policy to understand how we process, ship, and handle your orders.

Order Processing Time

  • Processing Time: All orders are processed within 2-5 business days. Processing includes order verification, quality check, and packaging. Please note that orders are not processed on weekends or public holidays.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email. After your order has been processed, a shipment confirmation email with tracking information will be sent.

Shipping Times

Since we use suppliers from different locations worldwide, shipping times can vary depending on the destination:

  • United States & Canada: 7-20 business days
  • Europe: 10-25 business days
  • Australia & New Zealand: 10-25 business days
  • Asia: 7-20 business days
  • Rest of the World: 15-30 business days

Please note that these are estimated shipping times. Delays may occur due to factors beyond our control, such as customs clearance, carrier delays, or unforeseen circumstances.

Shipping Costs

  • Standard Shipping: Free on all orders (where applicable).
  • Express Shipping: May be available for an additional fee. If available, you can select this option at checkout, and the associated costs will be displayed.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can track your order using the link provided in the email or directly through our website’s "Track My Order" page.

Customs, Duties, and Taxes

  • THK U Store is not responsible for any customs duties, taxes, or additional charges that may be incurred during shipping. These charges, if applicable, are the buyer's responsibility. Please check with your local customs office for more information.

Shipping Restrictions

  • Due to restrictions from our suppliers, we are unable to ship to certain countries. If your location is affected, you will be notified during the checkout process.

Order Issues

  • Lost Packages: If your package has not arrived within the estimated time frame, please contact us at [your email address]. We will work with the shipping carrier to resolve the issue. Please note that once the package is handed over to the carrier, we have limited control over delivery times and delays.
  • Incorrect Address: Please double-check your shipping address when placing an order. THK U Store is not responsible for packages delivered to the wrong address due to an incorrect address provided by the customer.
  • Damaged Items: If your order arrives damaged, please contact us immediately at [your email address] with photos of the damage. We will review the case and offer a solution, which may include a replacement or refund.

Returns and Refunds

Please refer to our Return Policy for detailed information on how to return a product and the conditions for refunds.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at [your email address]. We are here to help!